000 03110nam a2200481Ii 4500
001 9781789731675
003 UtOrBLW
003 UTCC
003 UTCC
005 20210625213355.0
006 m o d
007 cr un|||||||||
008 190415s2019 enk ob 001 0 eng d
020 _a9781789731675 (e-book)
040 _aUtOrBLW
_beng
_erda
_cUtOrBLW
050 4 _aHD58.7
_b.D35 2019
072 7 _aKJ
_2bicssc
072 7 _aBUS019000
_2bisacsh
080 _a658.3
082 0 4 _a302.35
_223
100 1 _aDalli Gonzi, Rebecca,
_eauthor.
245 1 0 _aChange and continuity management in the public sector :
_bthe DALI model for effective decision-making /
_cby Rebecca Dalli Gonzi (University of Malta, Malta) ; edited by Simon Grima (University of Malta, Malta).
264 1 _aBingley, U.K. :
_bEmerald Publishing Limited,
_c2019.
264 4 _c©2019
300 _a1 online resource (xvii, 149 pages)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aPrelims -- Chapter 1: Introduction: setting a standard for service -- Chapter 2: Public sector responses to radical change: an analysis of theoretical models -- Chapter 3: Public sector cases: decision-making and response -- Chapter 4: The results -- Chapter 5: Conclusions and reflections -- Appendix 1 Online survey -- Appendix 2 Focus group discussions: workshop-based setting -- Bibliography -- Index.
520 _aThe customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day policy is overlooked to accommodate management by crisis. Generally, emergency situations call for effective steps to be taken, constrained by short time frames and a dispersed public workforce.Managing teams require structure in their response to an evolving crises, which is generally a difficult position to attain when information and resources are limited. Protocol and response plans are only activated in extreme crises, leaving a gap in response when overload has been reached but is not within the stipulated margins. Recognition at this stage is important if successful outcomes are to be achieved. This book proposes an 8-point model, which it labels the DALI Model, for responding to these situations, to simplify and synthesize decision-making processes.
588 0 _aPrint version record
650 0 _aOrganizational behavior
_xManagement.
_9187055
650 0 _aDecision making.
_944596
650 7 _aBusiness & Economics
_xDecision-Making & Problem Solving.
_2bisacsh
650 7 _aBusiness & management.
_2bicssc
700 1 _aGrima, Simon,
_eeditor.
_9298055
776 _z9781789731682
856 4 0 _uhttps://www.emerald.com/insight/publication/doi/10.1108/9781789731675
856 _2ddc
_cEBK
998 _aSansanee
999 _c311328
_d311328