University of the Thai Chamber of Commerce, Central Library

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1.
Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill, 2009Availability: Items available for loan: Call number: 658.8 L933c 2009 (1).

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2.
Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, 2015Online access: Full-Text | สารบัญ (Contents) Availability: Items available for loan: Call number: 658.8 L933c 2015 (1).

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3.
Service management and marketing : customer management in service competition / Christian Gronroos.

by Gronroos, Christian.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chichester : Wiley, 2007Availability: Items available for loan: Call number: 658.8 G876s 2007 (1).

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4.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman, Rick Krischner.

by Brinkman, Rick | Krischner, Rick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2006Availability: Items available for loan: Call number: 658.812 B858l (1).

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5.
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The influence of service convenience in predicting customer value: The mediating role of customer perceived control in high contact experiential service = อิทธิพลของความสะดวกของการบริการในการทำนายคุณค่าของลูกค้า: บทบาทการแทรกของการรับรู้ในการควบคุมของลูกค้าในธุรกิจบริการเน้นประสบการณ์ที่มีปฏิสัมพันธ์กับลูกค้าสูง / ... [et al.]. [บทความ]

by Jirapa Phungbangkruay.

Source: จุฬาลงกรณ์ธุรกิจปริทัศน์ Publisher: 2556Other title: อิทธิพลของความสะดวกของการบริการในการทำนายคุณค่าของลูกค้า: บทบาทการแทรกของการรับรู้ในการควบคุมของลูกค้าในธุรกิจบริการเน้นประสบการณ์ที่มีปฏิสัมพันธ์กับลูกค้าสูง.Online access: เอกสารฉบับเต็ม (fulltext) Availability: UTCC (1) :

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6.
Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt.

by Bettencourt, Lance.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2010Online access: Contents Availability: Items available for loan: Call number: 658.812 B565s (1).

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7.
Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.

by Piercy, Nigel | Lane, Nikala.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; New York : Oxford University Press, 2009Availability: Items available for loan: Call number: 658.812 P618s (1).

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8.
Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso.

by Fragasso, Philip M, 1950-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2008Availability: Items available for loan: Call number: 658.8 F811m (1).

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9.
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.

by Heskett, James L | Sasser, Earl W | Wheeler, Joe.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business Press, 2008Online access: Content Availability: Items available for loan: Call number: 659.1 H584o (1).

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10.
Building the value machine [electronic resource] : transforming your business through collaborative customer partnerships / Peter Cheverton.

by Cheverton, Peter.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: London : Kogan Page, 2010Online access: eBook-Gale Availability: Items available for reference: Online AccessCall number: 658.4 C527b (1). :

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11.
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Key account management [CD-ROM] / Peter Cheverton.

by Cheverton, Peter.

Edition: 3rd ed.Material type: Text Text; Format: print optical disc; Audience: General; Publisher: [London] : Kogan Page, 2004Availability: Items available for loan: Call number: 658.81 C527k 2004 (1).

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12.
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Analysis of business travelers' hotel selection and satisfaction / Cihan Cobanoglu.

by Cobanoglu, Cihan.

Material type: Computer file Computer file; Format: electronic optical disc Publisher: 2001Dissertation note: Thesis (Ph.D.) - - Oklahoma State University, 2001. Online access: เอกสารฉบับเต็ม (Fulltext) Availability: No items available :

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13.
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Structural assessments of the customer satisfaction and service quality models with lodging services [CD-ROM] : EDM, SERVQUAL, and SERVPERF / Haemoon Oh.

by Oh, Haemoon.

Material type: Computer file Computer file; Format: electronic optical disc Publisher: 1997Dissertation note: Thesis (Ph.D.) - - The Pennsylvania State University, 1997. Online access: เอกสารฉบับเต็ม (Fulltext) Availability: No items available :

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14.
From products to services : insight and experience from companies which have embraced the service economy / Laurie Young.

by Young, Laurie, 1955-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chichester ; Hoboken, NJ : Wiley, 2008Availability: Items available for loan: Call number: 658.8 Y73f (1).

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15.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A [author] | Bitner, Mary Jo [author] | Gremler, Dwayne D [author].

Edition: Seventh Edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, 2018Availability: Items available for loan: Call number: 658.8 Z48s 2018 (2).

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16.
The Power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell.

by Mitchell, Dave, 1961-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2014Online access: Full-Text | สารบัญ (Contents) Availability: Items available for loan: Call number: 650.13 M681p (1).

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17.
Customer service : career success through customer loyalty / Paul R. Timm.

by Timm, Paul R.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall, 2011Availability: Items available for loan: Call number: 658.812 T584c 2011 (1).

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18.
Flip the funnel : how to use existing customers to gain new ones / Joseph Jaffe.

by Jaffe, Joseph, 1970-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2010Online access: Contents Availability: Items available for loan: Call number: 658.872 J23f (1).

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19.
Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W [author].

Edition: Seventh edition. Publisher: new York ; McGraw-Hill Education, 2019Availability: Items available for loan: Call number: 658.8 L933c 2019 (1).
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20.
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Overall customer satisfaction, trust, and commitment in customer voluntary performance behaviors with travelers in lodging services/ You-De Dai.

by Dai, You-De.

Material type: Computer file Computer file; Format: electronic optical disc Publisher: 2002Dissertation note: Thesis (Ph.D.) - - The Pennsylvania State University, 2002. Online access: เอกสารฉบับเต็ม (Fulltext) Availability: No items available :

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21.
Magnetic service : secrets for creating passionately devoted customers / Chip R. Bell and Bilijack R. Bell.

by Bell, Chip R | Bell, Bilijack R, 1972-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Berrett-Koehler, 2003Availability: Items available for loan: Call number: 658.812 B433m (1).

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22.
The ultimate online customer service guide : how to connect with your customers to sell more! / by Marsha Collier.

by Collier, Marsha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2011Availability: Items available for loan: Call number: 658.812 C699u (1).

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23.
Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.

by Baron, Steve | Harris, Kim | Hilton, Toni.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Palgrave Macmillan, 2009Availability: Items available for loan: Call number: 658.8 B265s 2009 (1).

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24.
Higher profits through customer lock-in : a roadmad / Joachim Buschken.

by Buschken, Joachim, 1964-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Thomson/South-Western, ; Mason, OH : 2004Availability: Items available for loan: Call number: 658.812 B977h (1).

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25.
Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch.

by Snow, Dennis | Yanovitch, Teri.

Edition: 2nd ed., updated and expanded.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2010Availability: Items available for loan: Call number: 658.812 S674u 2010 (1).

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