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1.
Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt.

by Bettencourt, Lance.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2010Online access: Contents Availability: Items available for loan: Call number: 658.812 B565s (1).

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2.
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon.

by Solomon, Micah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association, 2012Availability: Items available for loan: Call number: 658.812 S689h (1).

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3.
The Customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer, Volker G. Hildebrand.

by Soudagar, Reza | Iyer, Vinay | Hildebrand, Volker.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2012Availability: Items available for loan: Call number: 658.812 S719c (1).

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4.
Connected strategy : building continuous customer relationships for competitive advantage / Nicolaj Siggelkow, Christian Terwiesch.

by Siggelkow, Nicolaj [author] | Terwiesch, Christian [author].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Massachusetts : Harvard Business Review Press, 2019Availability: Items available for loan: Call number: 658.812 S575c (1).

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