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1.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill, 2008Availability: Items available for loan: Call number: 658 F562s 2008 (1).

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2.
Student CD-ROM to accompany service management [CD-ROM] : operations, strategy, and information technology / [James A. Fitzsimmons, Mona J. Fitzsimmons]

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 5th ed.Material type: Text Text Publisher: McGraw-Hill, ; [Boston] : 2006Availability: Items available for loan: Call number: 658 F562s 2006 (1).

3.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: McGraw-Hill, ; Boston : 2006Availability: Items available for loan: Call number: 658 F562s 2006 (1).

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4.
Service management [CD-ROM] : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed.Material type: Text Text; Format: print optical disc; Audience: General; Publisher: McGraw-Hill/Irwin, ; Boston : 2008Availability: Items available for loan: Call number: 658 F562s 2008 (1).

5.
Services marketing : concepts & practices / Ramneek Kapoor, Justin Paul, Biplab Halder.

by Kapoor, Ramneek | Paul, Justin | Halder, Biplab.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2011Availability: Items available for loan: Call number: 658.8 K17s (1).

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6.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill, 2009Availability: Items available for loan: Call number: 658.8 Z48s 2009 (1).

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7.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2013Online access: สารบัญ (Contents) Availability: Items available for loan: Call number: 658.8 Z48s 2013 (2).

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8.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A [author] | Bitner, Mary Jo [author] | Gremler, Dwayne D [author].

Edition: Seventh Edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, 2018Availability: Items available for loan: Call number: 658.8 Z48s 2018 (2).

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9.
Services marketing : text & cases / Rajendra Nargundkar.

by Nargundkar, Rajendra.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Tata McGraw Hill, 2010Online access: Content Availability: Items available for loan: Call number: 658.8 N228s 2010 (1).

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