TY  - BOOK
AU  - Woods,John A
AU  - Cortada,James W
TI  - The Quality yearbook 1999
SN  - 0070718741
U1  - 658.401305 
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management - Yearbook
N1  - Includes index
ER  -