Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublisher: Boston : McGraw-Hill, 2008Edition: 6th edDescription: xvii, 537 p. : ill. + 1 CD-ROMISBN: 9780071263467Subject(s): Service industries -- ManagementDDC classification: 658
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Item type Home library Collection Shelving location Call number Copy number Status Date due Barcode Item holds
Book Book UTCC Library
Books (English) UTCC Library, Bldg 24 Fl 7 658 F562s 2008 (Browse shelf) c. 1 Available 32009000592389
Total holds: 0

Includes index.

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