Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman, Rick Krischner.
Material type:
TextPublisher: New York : McGraw-Hill, 2006Description: ix, 133 pISBN: 0071448020Subject(s): Customer servicesDDC classification: 658.812
| Item type | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Book
|
UTCC Library | FreeBKE | UTCC Library, Bldg 24 Fl 5 | 658.812 B858l (Browse shelf) | c. 1 | Available | 32009000633308 |
Total holds: 0
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