Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman, Rick Krischner.

By: Brinkman, RickContributor(s): Krischner, RickMaterial type: TextTextPublisher: New York : McGraw-Hill, 2006Description: ix, 133 pISBN: 0071448020Subject(s): Customer servicesDDC classification: 658.812
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Item type Home library Collection Shelving location Call number Copy number Status Date due Barcode Item holds
Book Book UTCC Library
FreeBKE UTCC Library, Bldg 24 Fl 5 658.812 B858l (Browse shelf) c. 1 Available 32009000633308
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