Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublisher: McGraw-Hill, ; Boston : 2006Edition: 5th edDescription: xiv, 605 p. : charts, tables + 1 CD-ROMISBN: 0071244409Subject(s): Service industries -- ManagementDDC classification: 658
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Item type Home library Collection Shelving location Call number Copy number Status Date due Barcode Item holds
Book Book UTCC Library
Books (English) UTCC Library, Bldg 24 Fl 7 658 F562s 2006 (Browse shelf) c. 1 Available 32009000592371
Total holds: 0

Includex index.

Includes 1 CD-ROM title : Student CD-ROM to accompany service management : operations, strategy, and information technology. 5th ed. call no. CD 658 F562s 2006.

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