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Delivering ITSM for business maturity : (Record no. 311339)

000 -LEADER
fixed length control field 02884nam a2200481Ii 4500
001 - CONTROL NUMBER
control field 9781789732511
003 - CONTROL NUMBER IDENTIFIER
control field UtOrBLW
003 - CONTROL NUMBER IDENTIFIER
control field UTCC
003 - CONTROL NUMBER IDENTIFIER
control field UTCC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210625213356.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr un|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190315s2019 enk o 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781789732511 (e-book)
040 ## - CATALOGING SOURCE
Original cataloging agency UtOrBLW
Language of cataloging eng
Description conventions rda
Transcribing agency UtOrBLW
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HC79.I55
Item number W44 2019
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJC
Source bicssc
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS020000
Source bisacsh
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 303
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 303.4833
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Weed-Schertzer, Beverly,
Relator term author.
245 10 - TITLE STATEMENT
Title Delivering ITSM for business maturity :
Remainder of title a practical framework /
Statement of responsibility, etc. by Beverly Weed-Schertzer.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Bingley, U.K. :
Name of producer, publisher, distributor, manufacturer Emerald Publishing Limited,
Date of production, publication, distribution, manufacture, or copyright notice 2019.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2019
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (xv, 183 pages).
336 ## - CONTENT TYPE
Content type term
Source rdacontent
337 ## - MEDIA TYPE
Media type term
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term
Source rdacarrier
490 1# - SERIES STATEMENT
Series statement Emerald points
500 ## - GENERAL NOTE
General note Includes index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Prelims -- Introduction -- 1. The authentic service progression (TASP) -- 2. ITSM fundamentals -- 3. ITSM culture -- 4. ITSM connected -- Appendix 1. Metrics for vital ITSM processes -- Appendix 2. Example job mapping to ITSM roles -- Appendix 3. Acronyms -- Appendix 4. ITSM business maturity metrics (I-BMM) -- Index.
520 ## - SUMMARY, ETC.
Summary, etc. IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one. For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.
588 0# - SOURCE OF DESCRIPTION NOTE
Source of description note Print version record
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Information technology
General subdivision Management.
9 (RLIN) 70638
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business & Economics
General subdivision Development
-- Business Development.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business strategy.
Source of heading or term bicssc
9 (RLIN) 99177
776 ## - ADDITIONAL PHYSICAL FORM ENTRY
International Standard Book Number 9781789732542
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Emerald points.
9 (RLIN) 301176
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781789732511">https://www.emerald.com/insight/publication/doi/10.1108/9781789732511</a>
856 ## - ELECTRONIC LOCATION AND ACCESS
Access method ddc
Compression information EBK
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- Sansanee

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