University of the Thai Chamber of Commerce, Central Library

Your cart is empty.

Change and continuity management in the public sector : (Record no. 311328)

000 -LEADER
fixed length control field 03110nam a2200481Ii 4500
001 - CONTROL NUMBER
control field 9781789731675
003 - CONTROL NUMBER IDENTIFIER
control field UtOrBLW
003 - CONTROL NUMBER IDENTIFIER
control field UTCC
003 - CONTROL NUMBER IDENTIFIER
control field UTCC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210625213355.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr un|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190415s2019 enk ob 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781789731675 (e-book)
040 ## - CATALOGING SOURCE
Original cataloging agency UtOrBLW
Language of cataloging eng
Description conventions rda
Transcribing agency UtOrBLW
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD58.7
Item number .D35 2019
072 #7 - SUBJECT CATEGORY CODE
Subject category code KJ
Source bicssc
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS019000
Source bisacsh
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 658.3
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 302.35
Edition number 23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Dalli Gonzi, Rebecca,
Relator term author.
245 10 - TITLE STATEMENT
Title Change and continuity management in the public sector :
Remainder of title the DALI model for effective decision-making /
Statement of responsibility, etc. by Rebecca Dalli Gonzi (University of Malta, Malta) ; edited by Simon Grima (University of Malta, Malta).
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Bingley, U.K. :
Name of producer, publisher, distributor, manufacturer Emerald Publishing Limited,
Date of production, publication, distribution, manufacture, or copyright notice 2019.
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2019
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (xvii, 149 pages)
336 ## - CONTENT TYPE
Content type term
Source rdacontent
337 ## - MEDIA TYPE
Media type term
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Prelims -- Chapter 1: Introduction: setting a standard for service -- Chapter 2: Public sector responses to radical change: an analysis of theoretical models -- Chapter 3: Public sector cases: decision-making and response -- Chapter 4: The results -- Chapter 5: Conclusions and reflections -- Appendix 1 Online survey -- Appendix 2 Focus group discussions: workshop-based setting -- Bibliography -- Index.
520 ## - SUMMARY, ETC.
Summary, etc. The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day policy is overlooked to accommodate management by crisis. Generally, emergency situations call for effective steps to be taken, constrained by short time frames and a dispersed public workforce.Managing teams require structure in their response to an evolving crises, which is generally a difficult position to attain when information and resources are limited. Protocol and response plans are only activated in extreme crises, leaving a gap in response when overload has been reached but is not within the stipulated margins. Recognition at this stage is important if successful outcomes are to be achieved. This book proposes an 8-point model, which it labels the DALI Model, for responding to these situations, to simplify and synthesize decision-making processes.
588 0# - SOURCE OF DESCRIPTION NOTE
Source of description note Print version record
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational behavior
General subdivision Management.
9 (RLIN) 187055
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Decision making.
9 (RLIN) 44596
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business & Economics
General subdivision Decision-Making & Problem Solving.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business & management.
Source of heading or term bicssc
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Grima, Simon,
Relator term editor.
9 (RLIN) 298055
776 ## - ADDITIONAL PHYSICAL FORM ENTRY
International Standard Book Number 9781789731682
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781789731675">https://www.emerald.com/insight/publication/doi/10.1108/9781789731675</a>
856 ## - ELECTRONIC LOCATION AND ACCESS
Access method ddc
Compression information EBK
998 ## - LOCAL CONTROL INFORMATION (RLIN)
-- Sansanee

No items available.